Tag: Customer experience

The Importance of Patient & Provider Engagement Focusing on patient engagement is essential because it leads to long-term positive health outcomes for patients. This can result in patients sticking to their medication plan or following up when they face new adverse effects. Oftentimes, patients are more engaged in their…

The Importance of Engagement among Healthcare Staff Although patient engagement is an important topic in the healthcare industry, it’s also important to mention how crucial it is for providers and healthcare staff to be engaged in their roles and responsibilities. Oftentimes, physician engagement is linked with better-performing businesses, better…

Ways Providers Can Retain Patients Patients need to feel genuine interactions with their provider and care team so they feel like they are receiving a positive care experience [1]. This is often done by doctors communicating with their patients in an empathetic and compassionate way. Moreover, if small adverse…

Leadership Promotes Positive Customer Experiences Leaders are important in keeping businesses focused on their priorities while they meet their goals. In the healthcare industry, it’s important for health IT professionals to focus on customer experience throughout the process. Leaders can do this by utilizing the mission of the company…

Defining Maturity Models Maturity models in health IT promote customer experience and positive outcomes for patients and employees. Oftentimes, maturity models allow businesses to assess their goals and achievements in a productive way that promotes improvement [1]. Maturity models also allow companies to create a plan for organizing and…

Defining Strategic Planning Strategic planning is essentially setting long-term goals that the organization creates a plan to meet [1]. This step usually starts with senior leadership and requires top-down and bottom-up efforts to initiate a company-wide change. When talking about strategic planning, it’s important to remember the role of…

Incorporating Changes to Management & The Role of Change Management It’s impossible to avoid changes when it comes to software development, especially when requirements change. Therefore, change management is used to assist in the planning, integration, and continuous evaluation of the software deployment processes [1]. Furthermore, change management leads…

Cloud Technology in 2022 Cloud technology is becoming more popular due to its ability to provide secure data management and storage. However, cloud technology still has a long way to go in improving the quality of care and providing a digital transformation that improves patient outlook. For instance, patient…

Precision Health in 2022 Precision health uses biomarkers and genetics to create personalized treatment plans for patients, reduce adverse health effects, and provide some form of preventive care [1]. In 2022, healthcare continued to transition towards value-based care that benefits patients in the long term [1]. Furthermore, in the…

Remote Patient Monitoring (RPM) in 2022 In 2022, RPM technology was used to track health conditions in patients [1]. This allowed doctors to provide preventive care and manage different chronic conditions. Oftentimes, sensors tracked patient data such as weight, blood pressure, glucose levels, and more [1]. Patients with chronic…