Workflow-first design that improves usability, adoption, and trust.
Healthcare IT services that improve delivery speed and reliability
HITS modernizes federal IT with human-centered design and rigorous quality assurance -- delivering systems that are intuitive, secure, and dependable.
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Successful Deployments
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Average System Availability
Innovating With Empathy
Federal Health IT modernization services
HITS delivers federal IT modernization services that make systems intuitive, secure, and reliable using human-centered design and rigorous quality assurance. We reduce delivery risk in regulated environments by turning complex needs into testable requirements, enforcing quality gates, and keeping releases predictable through disciplined QA and configuration control.
Delivery discipline for regulated, mission-critical programs, including federal health IT.
Traceability and accountability that stand up to oversight and audits.
What Makes HITS, a Small Firm, the Smarter Federal IT Partner?
- VSSM: To date, during our period of performance, 100% UAT pass rate and 100% successful deployments.
- ILER: Supports a platform that processes 2M transactions per month and maintains 99% average system availability.
- Rework prevention: Validated 473 requirements and confirmed 60% already met, which reduced rework risk.
- Gap discovery: Extracted 50 undocumented needs from 340 pages of notes before build or release decisions.
Design, Strategy, and Operations
Our Core Services
HITS delivers core services that improve delivery speed, quality, and release predictability. Common engagements include requirements-to-release traceability, QA and testing support, and release readiness for high-stakes systems.
Process and Operations
- Change Management
- Configuration Management
- Information Management
- Project Management
- Service Desk Management
Organizational Governance
- Strategic Planning
- Data Governance
Human-Centered Design Services
- User Research
- Collaborative Prototyping
- Collaborative and Facilitation
- User Testing and Validation
- User Experiences (UX)
- Service Design
- Design Data Analysis
Want a quick summary for teaming or direct support? Download the HITS capability statement.
Ready to reduce delivery risk and rework?
Talk with HITS about requirements clarity, quality assurance, software testing, and release confidence for regulated, mission-critical systems.
SBA certified 8(a), SDVOSB, and EDWOSB. Virginia SWaM certified.
