Getting Back to the Basics of Help Desk Support in Health IT

Help Desk Support The help desk support assists customers with issues regarding bugs and the lack of functionality. Additionally, this assures that the support team promptly handles customers’ complaints. Without a help desk, companies may face a decrease in efficiency, delays in handling bugs, and increased costs [1]. Therefore, it is crucial to implement a…

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Getting Back to the Basics of Developing Health IT Solutions

The Importance of Functional Requirements Functional requirements are specific features that are specified by software developers so the users can complete the established objectives of the system [1]. Currently, software developers are failing to set functional requirements, which can lead to the software project failing. Consequently, software projects have a failure rate from 50% to…

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Remote Patient Monitoring Increases Collaborative Care

Background Non-Compliance in Healthcare The prevalence of chronic conditions is increasing as people live longer but lack the proper health resources they need. Therefore, it is concerning that noncompliance is also increasing among patients. Medication nonadherence has led to around 125,000 annual deaths [1]. Furthermore, non-compliance results in a quarter of patients being admitted to…

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Remote Monitoring Leads to Proactive Care

Introduction Remote monitoring continues to be mentioned in the healthcare industry due to its promise of providing proactive care. Currently, chronic conditions are leading as the cause of death; by 2030 they are expected to cause 69% of deaths [1]. This is concerning because patients with chronic conditions such as heart disease and diabetes can…

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Provider Engagement Increases w/ Shift From Interoperability to Compatibility

Background In theory, interoperability seems like an effective solution to increasing provider engagement and positive patient outcomes. In actuality, it proves to be more burdensome than not. This is because interoperability requires vendors to work together with one another. However, most vendors would prefer to continue selling their own products rather than integrating them to…

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