Getting Back to the Basics of Help Desk Support in Health IT

Help Desk Support The help desk support assists customers with issues regarding bugs and the lack of functionality. Additionally, this assures that the support team promptly handles customers’ complaints. Without a help desk, companies may face a decrease in efficiency, delays in handling bugs, and increased costs [1]. Therefore, it is crucial to implement a…

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Getting Back to the Basics of Software Testing in Health IT

Software Testing Software testing is an essential step in reducing software failure. It’s the process for which developers confirm that the software matches the established functional requirements [1]. However, oftentimes developers and companies opt out of the quality assurance process. 36% of respondents who were asked why they skipped testing claimed it was because they…

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Getting Back to the Basics of Developing Health IT Solutions

The Importance of Functional Requirements Functional requirements are specific features that are specified by software developers so the users can complete the established objectives of the system [1]. Currently, software developers are failing to set functional requirements, which can lead to the software project failing. Consequently, software projects have a failure rate from 50% to…

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Remote Patient Monitoring Increases Collaborative Care

Background Non-Compliance in Healthcare The prevalence of chronic conditions is increasing as people live longer but lack the proper health resources they need. Therefore, it is concerning that noncompliance is also increasing among patients. Medication nonadherence has led to around 125,000 annual deaths [1]. Furthermore, non-compliance results in a quarter of patients being admitted to…

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Seniors Live Independently w/ Remote Patient Monitoring

Background The population of those 65 years and older is growing thanks to increased health advancements. However, due to their age, seniors are at an increased risk for diseases. This requires more frequent visits and check-ups. Oftentimes, the older patient requires assisted living in order to monitor their health. Surprisingly though, 61% of older adults…

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