Types of Healthcare Capabilities to Consider Capabilities in healthcare ensure that doctors and patients are given access to tools needed for them to be successful and have positive experiences. This means that capabilities need to be created with human-centered design in mind. The first capability that should be considered is talent...
Leadership Promotes Positive Customer Experiences Leaders are important in keeping businesses focused on their priorities while they meet their goals. In the healthcare industry, it’s important for health IT professionals to focus on customer experience throughout the process. Leaders can do this by utilizing the mission of the company to focus...
