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Healthcare Capabilities Drive Innovation and Human-Centered Design

Types of Healthcare Capabilities to Consider

Capabilities in healthcare ensure that doctors and patients are given access to tools needed for them to be successful and have positive experiences. This means that capabilities need to be created with human-centered design in mind. The first capability that should be considered is talent transformation [1]. This means that leaders need to focus on developing effective teams that collaborate with one another in a meaningful way. Furthermore, leaders need to motivate and encourage participation from employees so they can work together towards a common goal. The next capability to consider is to promote engagement in the workplace [1]. This means hiring people who share your company’s values, enabling a two-way communication culture, and recognizing achievements [1]. Furthermore, both positive and negative emotions should be addressed and considered when encouraging communication and relationships between employees.

The third capability is to encourage collaborative care teams for patients [1]. This means that care teams promote collaboration by working together and providing compassionate treatment options to patients [1]. They should also be empathetic towards a patient’s needs and take into account potential concerns that patients may have. The next capability is to create a shared space for innovation and change [1]. This means that the end-user should be considered when developing software, creating effective testing before deployment, and creating a plan for failure [1]. This also means that significant consideration is given to how users will incorporate technology and protocols into their daily routines. Overall, the goal of these capabilities is to support collaboration and effective management expectations in the healthcare industry so that patients and providers have positive outcomes.

Common Challenges in Healthcare

When creating capabilities statements in the healthcare industry, it’s important to consider the biggest challenges and limitations faced by providers. The first biggest challenge is financial limitations [2]. In fact, 89% of those surveyed responded that constraints involving funding and budgetary constrained the potential of their innovation [2]. The increase in healthcare demand by a growing population and more people reaching older age contributes to the higher price of healthcare [2]. However, an increase in chronic diseases also factors into a higher demand for healthcare [2]. Providers have to limit the funding they have left for innovative projects [2]. Another challenge is the lack of an existing skilled workforce [2]. Therefore, it’s important that healthcare capabilities also focus on attracting new talent into the workforce. A great way to do that is by promoting innovative technologies and more projects that drive transformation.

However, the third biggest challenge is implementing new technology [2]. This can be a challenge because of the overwhelming number of options that healthcare providers can choose from. Unfortunately, sometimes this can make it harder for organizations to decide which technology to adopt. Furthermore, it can be even harder for providers to decide which solution would be best suited for patients and doctors. Additionally, healthcare providers who lack basic infrastructure when it comes to digital health may face greater challenges if new technologies are not compatible with their current technologies. Therefore, it’s important to incorporate different tools that promote digitalization and ensure that new technologies actually promote the capability statement rather than hinder it.

Considerations to Include When Discussing Healthcare Capabilities

When creating healthcare capabilities, it’s important to incorporate the needs of the end user at every step. This can help promote positive outcomes and experiences in both patients and providers. Furthermore, healthcare industries should make sure that they do not follow a one-size-fits-all approach. This can be detrimental to both staff and patients and create inefficiencies in care. Furthermore, leaders should be willing to explore unknown territories instead of sticking with what they know [2]. For instance, capabilities should challenge misconceptions that leaders may have about how the workplace should be and even the presence of bias in healthcare. This can mean incorporating new technologies like AI that challenge bias and automate tasks. This can also mean providing more training and education to employees and promoting inclusive engagement and optimization [2].

Furthermore, as new technologies emerge and data continues growing rapidly, partnerships will become increasingly valuable. For instance, providers will often have to collaborate with different teams and companies to solve issues and create personalized solutions for their employees [2]. This means new partnerships should be considered carefully so that patients have better options for care and providers have better workflows. Overall, when creating a capabilities statement, it’s important to incorporate the needs of the end users. This will require flexible capabilities that are focused on targeted goals and expectations. At the end of the day, capabilities should create pathways for success by promoting adaptability and innovation.


HITS’ agency culture and mission facilitate customer/human-centered design. We tailor software and project management support products to meet our customer’s needs. Furthermore, HITS puts the “soft” in “software” development. We analyze functional requirements to ensure all needs are properly adjudicated to be included in the software. This allows clients and customers to have peace of mind that their needs are heard and acted upon. HITS also makes sure that all medical and appropriate representatives (either medical, technical, supportive, and/or administrative) are present during the High-Performance Team creation as a wide range of expertise is needed to develop the Capability Development Documents. Finally, HITS expects all staff to incorporate customer experience-related best practices and offers incentives for excellent customer experience performance and team collaboration.


  1. https://www.td.org/insights/healthcare-organizations-should-focus-on-these-6-capabilities 
  2. https://healthcaretransformers.com/healthcare-business/strategy-and-operations/biggest-challenges-healthcare/
Categories: Professional / Organization Development,