Archive - quality assurance

A Supplier Update Can Change More Than One System The supplier marked its update complete. A dependent clinical workflow now takes a different path. Consider…

A Successful Response Does Not Guarantee a Useful Answer The interface returned a successful response. The person who needed the information still could not act…

Data Exchange Does Not Resolve Conflicting Records Two systems found the right patient. They returned different medication lists. Now the team needs more than a…

A Central Dashboard Cannot Prove Site Readiness The program dashboard says the site is ready. Can its staff complete the work they will face on…

A Successful Demo Does Not Establish Accountability The AI pilot impressed everyone in the room. Then it produced a wrong answer. Who could pause it?…

A Working API Does Not Prove the Workflow Works The authorization request went through. The patient is still waiting. Where did the process stop? Consider…

New Technology May Duplicate Existing Capabilities Health IT capability gap analysis helps organizations distinguish existing functionality from unmet mission needs before they purchase another tool.…

Downtime Exposes Hidden Dependencies Health IT downtime threatens operational continuity when programs do not understand the systems, data, workflows, and manual contingencies that support critical…

Rework Reveals Delivery Gaps Repeated rework signals more than a difficult development cycle. It reveals where requirements, development, testing, defect resolution, and release decisions stopped…

Modernization Can Carry Old Problems Forward Technical debt undermines health IT modernization when programs carry unresolved configurations, dependencies, duplicate capabilities, and workarounds into the new…

Go-Live Does Not Prove Success Health IT go-live confirms deployment, not mission success. Programs must also determine whether users can complete their work, releases perform…

Requirements Can Miss the Real Work Health IT requirements fail when teams document system functions without capturing real workflow steps, decision points, exceptions, dependencies, and…