Featured Blog

The prior authorization API works. Why is the patient still waiting?

A Working API Does Not Prove the Workflow Works The authorization request went through. The patient is still waiting. Where did the process stop? Consider a provider requesting authorization for a patient’s treatment. Staff first check the health plan’s coverage requirements to determine what the request needs. They then gather…

Read Article

Healthcare professional consulting with a pregnant patient in a medical clinic using ultrasound equipment.

Search filter

Category Filter

Tag Filter

Stay up-to-date

Technology Blog

Explore articles where healthcare IT professionals share practical insights, proven strategies, and real-world solutions to tackle system performance challenges, enhance release confidence, strengthen security-usability balance, and ultimately protect patient safety in mission-critical environments.

Avoiding the MHS GENESIS EHR Issues through HCD
Introduction to the MHS GENESIS EHR Issues The DoD’s deployment of the new MHS GENESIS EHR system was assumed to be a new level of…

Read Article
How HCD & Accountability Could Have Prevented Multiple State Health Exchange Failures
Introduction to State Health Exchange Failures When Maryland, Massachusetts, Nevada, and Oregon launched their Affordable Care Act health exchanges, many users expected it to be…

Read Article
Redesigning the VA’s EHR with Empathy & Accountability
Introduction to the VA’s EHR Misstep The Department of Veterans Affairs (VA) has struggled for many decades to modernize its electronic health record (EHR) system,…

Read Article
How HCD Could Have Prevented DoD’s EHR Misstep
Introduction to the Armed Forces Health Longitudinal Technology Application Failing The Department of Defense’s (DoD) Armed Forces Health Longitudinal Technology Application (AHLTA) was designed to…

Read Article
Oregon State Health Exchange Fails to Implement Human-Centered Design
Introduction to Oregon State Health Exchange Failure Oregon rolled out its state health exchange, Cover Oregon, which was intended to simplify the enrollment process for…

Read Article
How Human-Centered Design Could Have Saved Healthcare.gov’s Launch
Introduction to Healthcare.gov’s Failed Launch Although many health IT companies emphasize human-centered design in some way, they may still fall short in the actual implementation…

Read Article
Integrating Technology with Heart to Address VHA’s Barriers to Care
Introduction to VHA’s Barriers to Care Although many health IT companies emphasize the importance of human-centered design (HCD), it is too often overlooked in practice.…

Read Article
Experience Design Promotes Holistic EHR Systems
Introduction to Experience Design Promoting Holistic EHR Systems EHR systems are commonly used in healthcare for keeping track of patient records and facilitating communication between…

Read Article
Experience Design Promotes Responsible AI and ML in Healthcare
Introduction to Experience Design Promoting Responsible AI and ML in Healthcare Experience design goes past just creating functional interfaces. It focuses on promoting trust, understanding,…

Read Article
Experience Design Protects Underserved Populations
Introduction to Experience Design Protecting Underserved Populations Experience design doesn’t just revolve around functional requirements, but also focuses on a user’s emotional, cultural, and current…

Read Article
Experience Design Promotes Sustained Chronic Disease Management
Introduction to Experience Design Promoting Sustained Chronic Disease Management Chronic disease management is a crucial aspect of healthcare, often necessitating long-term and sustained engagement from…

Read Article
HITS CEO Julie Hoyte Named to the 2026 Engage Federal Health 150 for the Second Year Running!
Health Information Technology Solutions LLC (HITS) is proud to announce that our Founder and CEO, Julie Hoyte, has once again been recognized as one of…

Read Article

SBA certified 8(a), SDVOSB, and EDWOSB. Virginia SWaM certified.