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Including People in Business Process Reengineering

Introduction to Including People in Business Process Reengineering

Business Process Reengineering (BPR) in healthcare is a strategic approach that redesigns the processes that drive healthcare delivery. This is especially crucial as the healthcare industry experiences increasing demands for efficiency and patient satisfaction. However, the success of BPR relies on the engagement and alignment of the people involved in these redesigned processes. This second part of our BPR series explores how focusing on the human element in BPR can lead to more effective technology integration and improved healthcare outcomes.

Role of the Human Element in BPR

In healthcare, providers often play a crucial role in how effectively business processes are implemented. Therefore, they must be engaged throughout the BPR process to ensure effective and successful user adoption. This is because when healthcare professionals understand the reasoning behind these new processes, they are more likely to embrace new technologies and workflows that follow. This also requires effective training methods that communicate and address potential issues and change resistance. Healthcare companies can facilitate smoother transitions into new processes by addressing concerns, providing clear guidance, and fostering environments that promote collaboration. Furthermore, when healthcare professionals feel valued and prepared, they are more likely to adapt to new systems that improve workflows and patient care.

Technology Enables Innovation through BPR

Another important aspect of successful BPR implementation is deploying technology as a method of improving processes and workflows rather than having it hinder them. For instance, technology should be used to streamline processes, promote interoperability, and improve collaboration so that better patient outcomes are created. This can be an EHR system that is user-friendly and easy to use, rather than one that is too complicated and leads to patients being disengaged from using it. Oftentimes, this requires feedback from users, as well as considering them in the design process so that the end-users’ needs are considered. 

Furthermore, technology in BPR should be used to streamline processes. For instance, automated scheduling systems can be implemented to decrease administrative burdens, allowing staff to spend more time with their patients. Additionally, telehealth platforms can be used to connect providers and patients more easily, allowing patients to be more engaged to ask for help when needed. Furthermore, AI can be used to identify potential diseases or worsening symptoms, avoiding adverse health effects in patients. Therefore, there are various ways that technology can be implemented in a user-friendly and efficient way that improves workflows rather than hinders them. 

Importance of Aligning People with Technology through BPR

Overall, proper integration of technology with BPR is crucial and requires prioritizing the human element during the process. This means that functional requirements must be considered, implemented, and tested continuously for all users. This ultimately promotes the implementation of new technologies that work alongside users to promote satisfaction, performance, and a more resilient healthcare system. Furthermore, utilizing technology as a way to enable positive outcomes results in successful technology implementation that promotes a more responsive and effective healthcare system. 

HITS

HITS provides healthcare management services & works with doctors to develop health informatics tools that promote safe and secure care. We take pride in our services and settle for nothing other than 100% quality solutions for our clients. Having the right team assist with data sharing is crucial to encouraging collaborative and secure care. HITS also focuses on transforming health care by analyzing integrated medical solutions and evaluating information systems. Our goal is to enhance individual and population health outcomes, improve patient care, and strengthen the clinician-patient relationship by incorporating HCD practices.

References

  1. https://healthinformationtechnologysolutions.com/introduction-to-business-process-reengineering-in-healthcare/


Categories: Professional / Organization Development,