Getting Back to the Basics of Help Desk Support in Health IT

Help Desk Support The help desk support assists customers with issues regarding bugs and the lack of functionality. Additionally, this assures that the support team promptly handles customers’ complaints. Without a help desk, companies may face a decrease in efficiency, delays in handling bugs, and increased costs [1]. Therefore, it is crucial to implement a…

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Getting Back to the Basics of Software Testing in Health IT

Software Testing Software testing is an essential step in reducing software failure. It’s the process for which developers confirm that the software matches the established functional requirements [1]. However, oftentimes developers and companies opt out of the quality assurance process. 36% of respondents who were asked why they skipped testing claimed it was because they…

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Remote Patient Monitoring Increases Collaborative Care

Background Non-Compliance in Healthcare The prevalence of chronic conditions is increasing as people live longer but lack the proper health resources they need. Therefore, it is concerning that noncompliance is also increasing among patients. Medication nonadherence has led to around 125,000 annual deaths [1]. Furthermore, non-compliance results in a quarter of patients being admitted to…

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Seniors Live Independently w/ Remote Patient Monitoring

Background The population of those 65 years and older is growing thanks to increased health advancements. However, due to their age, seniors are at an increased risk for diseases. This requires more frequent visits and check-ups. Oftentimes, the older patient requires assisted living in order to monitor their health. Surprisingly though, 61% of older adults…

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Remote Monitoring Leads to Proactive Care

Introduction Remote monitoring continues to be mentioned in the healthcare industry due to its promise of providing proactive care. Currently, chronic conditions are leading as the cause of death; by 2030 they are expected to cause 69% of deaths [1]. This is concerning because patients with chronic conditions such as heart disease and diabetes can…

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