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Engagement and Employer Retention Increases with Health IT Technologies

The Importance of Engagement among Healthcare Staff

Although patient engagement is an important topic in the healthcare industry, it’s also important to mention how crucial it is for providers and healthcare staff to be engaged in their roles and responsibilities. Oftentimes, physician engagement is linked with better-performing businesses, better patient outcomes, and overall lower costs for the company [1]. One of the important roles that providers have is to serve as an advocate for their patients. This can look like keeping up with the latest regulatory requirements to make sure patients’ rights are protected, and even keeping up with current and new technologies to provide better treatment options to patients [2]. Overall, being a healthcare provider is a complex job and requires constant change and growth to better support patients.

The Importance of Increasing Employee Retention in the Healthcare Industry

Retention is a crucial part of increasing employer engagement because it creates better environments for healthcare staff to thrive in. Increasing company confidence, establishing better leadership, and focusing on quality help to push retention forward [2]. Furthermore, the best way to increase retention is by promoting innovation in the healthcare industry. This can mean implementing EHR systems that are built with users in mind. This can also include better healthcare governance which allows healthcare staff to work together towards common goals. Furthermore, increasing a team and collaborative environment is a contributing factor in improving retention [2]. For instance, there are various groups in a healthcare facility that must collaborate to ensure positive outcomes. Therefore, leaders should promote collaboration and be active listeners to address any concerns that staff may have.

Health IT Technologies Increase Provider Engagement & Retention

Health IT plays an important role in promoting employee engagement and retention. Although healthcare staff continues to feel the pressure of staff shortages, health IT can be used to ease some of the stress [3]. First, telehealth and remote services allow healthcare staff to stay connected more easily with each other and with patients [3]. This promotes quality assurance and allows providers to be more engaged with their teams and patients. Furthermore, AI is a great tool to assist providers with tracking changes in a patient’s healthcare record. AI can also provide alerts when adverse healthcare effects are noticed. Additionally, AI can be used to complete paperwork and allow providers to have more time to see patients [4]. Overall, health IT allows data to be managed more effectively and facilitates meaningful information to providers so they can spend less time deciphering it and more time using it.

Benefits of Increasing Employee Engagement and Retention

Overall, retaining and engaging healthcare staff allows for the faster implementation of new technologies because staff will be eager to keep up with current and new innovations. Furthermore, doctors who are more engaged are more likely to create positive customer experiences. This in turn will strengthen current patient interactions and can promote new ones. Therefore, health IT technologies should continue to be implemented to decrease provider workload and promote better relationships with staff and patients [4].


HITS facilitates customer and human-centered design that promotes positive outcomes for users. We tailor software and project management support products to meet our customer’s needs. Furthermore, HITS puts the “soft” in “software” development. We analyze functional requirements received from within and outside the organization to ensure all needs were properly adjudicated to be included in the software. This allows clients and customers to have peace of mind that their needs are heard and acted upon. HITS also makes sure that all medical and appropriate representatives (either medical, technical, supportive, and/or administrative) are present during the High-Performance Team creation as a wide range of expertise is needed to develop the Capability Development Documents. Finally, HITS expects all staff to incorporate customer experience-related best practices and offers incentives for excellent customer experience performance and team collaboration.


  1. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6666374/
  2.  https://www.cultureamp.com/blog/employee-retention-healthcare-companies 
  3. https://www.weforum.org/agenda/2023/01/healthcare-workloads-and-staff-shortages-davos23/
  4. https://www.npr.org/sections/health-shots/2023/04/05/1167993888/chatgpt-medicine-artificial-intelligence-healthcare 
Categories: Professional / Organization Development,