Archive - Human-Centered Design

Introduction to Clear Ownership in Healthcare Healthcare requires coordination, yet many systems fail to clearly define who owns critical information, tasks, and decisions related to…

Introduction to Poor Change Management Healthcare systems often deploy new technologies without adequately preparing the people who will use them. Even well-designed tools can become…

Introduction to Misaligned Systems Healthcare technology promises efficiency, accuracy, and improved patient outcomes, yet modern solutions often fall short. This is because they are built…

Introduction to Information Overload Harming Patient Safety Digital systems are often implemented to simplify healthcare, but they instead introduce huge amounts of information for clinicians…

Introduction to Disconnected Systems Leading to Disconnected Care Disconnected systems in healthcare undermine the promise of healthcare by failing to advance collaboration and coordination, resulting…

Introduction to Poor Communication Threatening Patient Safety Poor communication in healthcare often confuse, delay care, and even real-world fatalities. This occurs because patients are not…

Introduction to Usability Crisis in Healthcare Healthcare technology was intended to make patient care faster, smarter, safer, and better coordinated. However, due to the lack…

Introduction to State Health Exchange Failures When Maryland, Massachusetts, Nevada, and Oregon launched their Affordable Care Act health exchanges, many users expected it to be…

Introduction to the VA’s EHR Misstep The Department of Veterans Affairs (VA) has struggled for many decades to modernize its electronic health record (EHR) system,…

Introduction to VHA’s Barriers to Care Although many health IT companies emphasize the importance of human-centered design (HCD), it is too often overlooked in practice.…

Introduction to Experience Design Protecting Underserved Populations Experience design doesn’t just revolve around functional requirements, but also focuses on a user’s emotional, cultural, and current…

Introduction to User Experience Supporting Underserved Populations As healthcare advances, it’s more crucial than ever that underserved populations are represented, supported, and protected. This is…