Perception of Augmented Intelligence
Augmented intelligence is known for its ability to improve diagnosis, detect patient patterns, and predict various outcomes [1]. Some adults worry that artificial intelligence will replace the need for humans and would be destructive to healthcare. However, it’s important to clarify that augmented intelligence improves human intelligence. Therefore, human intelligence is still needed and cannot be replaced. The most common issue with the perception of AI is its untrustworthiness, specifically with the decision-making process [1]. For instance, patients and stakeholders may have uncertainties about the reliability of the data [1]. They may also be afraid of the liability and handling of the data, including how it will be used to make decisions [1]. Therefore, patients and providers must be educated on augmented intelligence’s benefits. Furthermore, increased transparency, accountability, and awareness are needed before augmented intelligence can be implemented.
Generational Challenges & Perspectives of Artificial Intelligence
It’s known that the older generation is more hesitant to support changes related to AI. For instance, 62% of Millennials feel that AI will bring benefits to their jobs [2]. However, only 45% of Gen X and 38% of Baby Boomers share the same sentiment [2]. Furthermore, Millennials are more than twice as likely to believe that AI will be implemented in their workplace compared to Baby Boomers [2]. The negative connotation comes from how artificial intelligence is viewed. For instance, 70% of Baby Boomers felt that they would be replaced by AI at work [2]. This is where the shift from artificial intelligence to augmented intelligence is needed. The workforce needs to understand that AI is not replacing them, but rather enhancing their work. Humans are still needed to work alongside AI. This awareness can shift the generational gap to favor AI technologies in older populations and workforces.
Increasing Adaptability & Trust in Augmented Intelligence
There undoubtedly needs to be a shift from artificial intelligence to augmented intelligence. This is because augmented intelligence provides more trustworthy assistance since it still relies on human intelligence. Furthermore, doctors are more likely to trust augmented intelligence rather than artificial intelligence being used solely to diagnose and treat a patient [3]. Furthermore, artificial intelligence can create inaccurate diagnoses for patients and can be hard to catch [3]. Therefore, it’s important for assistive technology to make viewing data easier, so providers can make informed decisions. Specifically, augmented intelligence needs to aid doctors with cognitive reasoning, rather than solely being relied on to treat patients [3]. The system must also be easily reviewed and training models need to be void of biases. This will increase the adaptability of AI since providers will be more comfortable with receiving AI assistance rather than feeling like they are replaced by AI.
Challenging Common Misconceptions of Augmented Intelligence
Some may believe that AI limits human creativity or thinking, however, AI takes over on administrative tasks so doctors can have more time to focus on higher-level thinking [4]. This means that providers will be able to spend more time diagnosing patients. There’s also a misconception that augmented intelligence will promote bias in minority groups [4]. However, since augmented intelligence requires humans to overlook the process, it promotes the validation of data and the overall system [4]. This means that doctors will hold AI accountable, and AI will be transparent in the decision-making process. Furthermore, one of the biggest misconceptions about AI is it replacing human intelligence completely. However, this is where augmented intelligence comes in and improves the decision-making process so humans can make better decisions [5]. Therefore, health IT companies need to promote the transparency and accountability of augmented systems so customers understand the benefits of using AI.
HITS
HITS provides management services and collaborates with clinicians in the development of health informatics tools that promote safe, timely, patient-centered, and equitable patient care. Our agency culture and mission facilitate customer/human-centered design. We tailor software and project management support products to meet our customer’s needs. HITS also focuses on transforming health care by analyzing integrated medical solutions and evaluating information systems that enhance individual and population health outcomes, improve patient care, and strengthen the clinician-patient relationship. HITS empowers individual, family, and caregiver health management and engagement by supporting the development of policies and solutions to facilitate individuals’ ability to securely access, manage, control, and authorize the disclosure of specific electronic health information and incorporate this information into their health IT tools. Finally, HITS expands the ability for individuals to safely and securely contribute relevant and usable electronic health information and define preferences and values to their clinicians.
References
- https://bit.ly/489g8GK
- https://bit.ly/48ffTtF
- https://bit.ly/3rbJcg5
- https://bit.ly/3r9imW2
- https://bit.ly/3PB7j1i
